Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at natalie@doggystyledogcare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at natalie@doggystyledogcare.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at natalie@doggystyledogcare.com.

Our Promise to You and Your Pup

At Doggy Style Dog Care, we stand behind the quality of our plant-based, natural dog care products. We understand that every dog is unique, with different skin sensitivities, preferences, and needs. That's why we offer a generous return policy that puts your satisfaction—and your dog's comfort—first.

30-Day Satisfaction Guarantee

Return Window: You may return any product within 30 days of your purchase date for a full refund or exchange.

Used Products Welcome: We accept returns even if you've tried the product with your dog. We believe you should be able to test our shampoos, sprays, and grooming products to ensure they work well for your pet before committing to them.

Eligible Products: All Doggy Style Dog Care products are eligible for return, including:

  • Conditioning shampoos and 2-in-1 formulas
  • Deodorizer sprays
  • Paw protectors
  • Bamboo bath scrubbers
  • Charcoal-detox towels
  • Apparel and accessories

How to Return Your Order

Step 1: Contact our customer service team at brendan@doggystyledogcare.com or (216) 409-0010 within 30 days of purchase to initiate your return.

Step 2: Provide your order number and reason for return (this helps us improve our products).

Step 3: We'll email you a prepaid return shipping label within 1 business day.

Step 4: Package your items securely and ship them back using the provided label.

Step 5: Once we receive your return, we'll process your refund within 3-5 business days.

Return Requirements

  • Items must be returned within 30 days of purchase date
  • Original packaging is preferred but not required
  • Please include any remaining product, even if partially used
  • Refunds will be issued to the original payment method

What We Don't Accept

  • Products returned after 30 days (contact us anyway—we may make exceptions)
  • Items that show evidence of misuse or damage unrelated to normal product testing

Exchanges

Prefer an exchange? No problem! We're happy to send you a different product or size. Exchanges follow the same process as returns, and we'll cover shipping both ways.

Our Commitment

If your dog experiences any adverse reaction to our products, please discontinue use immediately and contact us. Your pet's safety and comfort are our top priorities, and we'll work with you to find the right solution.

Questions?

Have questions about returning a product? We're here to help! Contact us at:

  • Email: brendan@doggystyledogcare.com
  • Phone: (216) 409-0010
  • Website: doggystyledogcare.com

This policy applies to all purchases made through our website and authorized retailers. For purchases made through third-party platforms, please refer to their specific return policies.

Last Updated: 7/29/2025