Return Policy

Return Policy

Our Promise to You and Your Pup

At Doggy Style Dog Care, we stand behind the quality of our plant-based, natural dog care products. We understand that every dog is unique, with different skin sensitivities, preferences, and needs. That's why we offer a generous return policy that puts your satisfaction—and your dog's comfort—first.

30-Day Satisfaction Guarantee

Return Window: You may return any product within 30 days of your purchase date for a full refund or exchange.

Used Products Welcome: We accept returns even if you've tried the product with your dog. We believe you should be able to test our shampoos, sprays, and grooming products to ensure they work well for your pet before committing to them.

Eligible Products: All Doggy Style Dog Care products are eligible for return, including:

  • Conditioning shampoos and 2-in-1 formulas
  • Deodorizer sprays
  • Paw protectors
  • Bamboo bath scrubbers
  • Charcoal-detox towels
  • Apparel and accessories

How to Return Your Order

Step 1: Contact our customer service team at support@doggystyledogcare.com or ‪(216) 600-8119‬ within 30 days of purchase to initiate your return.

Step 2: Provide your order number and reason for return (this helps us improve our products).

Step 3: We'll email you a prepaid return shipping label within 1 business day.

Step 4: Package your items securely and ship them back using the provided label.

Step 5: Once we receive your return, we'll process your refund within 3-5 business days.

Return Requirements

  • Items must be returned within 30 days of purchase date
  • Original packaging is preferred but not required
  • Please include any remaining product, even if partially used
  • Refunds will be issued to the original payment method

What We Don't Accept

  • Products returned after 30 days (contact us anyway—we may make exceptions)
  • Items that show evidence of misuse or damage unrelated to normal product testing

Exchanges

Prefer an exchange? No problem! We're happy to send you a different product or size. Exchanges follow the same process as returns, and we'll cover shipping both ways.

Our Commitment

If your dog experiences any adverse reaction to our products, please discontinue use immediately and contact us. Your pet's safety and comfort are our top priorities, and we'll work with you to find the right solution.

Questions?

Have questions about returning a product? We're here to help! Contact us at:

  • Email: support@doggystyledogcare.com
  • Phone: ‪(216) 600-8119‬
  • Website: doggystyledogcare.com

This policy applies to all purchases made through our website and authorized retailers. For purchases made through third-party platforms, please refer to their specific return policies.

Last Updated: 8/7/2025